Dental and medical offices and organizations use DiSC to create better working environments. Often everyone in the office will discover their profile and new employees will be asked to take the assessment. It makes it easier for the new employee to learn the relationship ropes and be able to focus more on learning operational policies.
And using the DiSC tool helps train doctors to interact more effectively with their patients. Who wouldn’t like their doctor, nurse or social worker to communicate with them in their preferred style? What healthcare professional wouldn’t like to learn how to better persuade their patients to make lifestyle changes, have a procedure completed, take their medications or follow their recommendations?
Providing great health care includes creating a great relationship. Even with 15-minute appointments, the quality of your relationship with your patient will contribute to how influential you can be. Patient-centered care begins with the relationship.
Just like in sales, you’re looking for the real problem that needs to be solved. You need information from your clients/patients. You need to gain their trust. You need to convince them to buy into a treatment plan. Or you need them to buy into a health maintenance plan. The plans might not be a tangible product like a car, but it is a concept or set of actions you need to sell.
How can you use DiSC with your patients?
First is to know your own preferred communication style and realize that it will not be effective with many of your patients. Perhaps you like to move at a fast pace, going directly to all the facts. That style will not work with everyone. You might be able to expect other staff to work with you using this style, but you can’t expect it of all your patients or clients.
Second is to know what other styles people might have and how to recognize them. DiSC will help you get a quick read on someone’s style. It will list behaviors that help you identify each style. For example, with your D-style patients you’ll know to give concise information and refrain from social niceties, With your S-style clients you’ll know to use a slower pace and show your warmth and genuine concern for their well-being. C style patients will want more detail and answers to questions that begin with why. You’ll also want to include differences of race or ethnicity into your conversations about style.
Knowing your style and being able to adapt to others will benefit the doctor-patient relationship. Know yourself and work better with others.