How can you effectively manage difficult situations and people at work? When I work with clients, I teach them about the principles of Everything DISC. Understanding peoples’ behavioral styles provides a great guide into how you might want to approach others to make it a most effective interaction.
I love talking about DISC concepts and the applicability of utilizing them in everyday life. Having this knowledge is power. The first step is to have self-awareness. Understanding yourself allows you to understand others, and with this knowledge, you can have more effective relationships:
I use these concepts to help me navigate my world in a way that keeps me in control of my emotions and recognizes when I need to move forward or pull back. There are four DISC styles.
Below are some tips on how to manage a difficult situation with each of these styles.
Managing a Difficult Situation with a D style
- Focus on being diplomatic but direct.
- Avoid feeling intimidated by the D Styles assertiveness
- Speak up and stick to the point.
Managing a Difficult Situation with an I style
- Acknowledge the importance of maintaining relationships
- Listen to concerns and let them talk through their logic.
- Avoid giving in to demands or withdrawing from the dispute too quickly.
Managing a Difficult Situation with an S style
- Take a straightforward approach and show a desire to work through the situation thoroughly.
- Outline specific and essential steps required to address a solution.
- Check back to be sure the conflict has been fully resolved.
Managing a Difficult Situation with a C style
- Support your opinion with facts and logic.
- Give them time to talk through their side.
- Address the situation directly rather than letting it simmer.
Try using this information and see what kind of results you can achieve!